Quality Policy

Arc defines its quality policy as follows.

Arc Adaptive Machining Solutions, a premier provider of Machined Components and Machining Services, will strive to exceed the needs and expectations of our customers by:

  • Operating in full compliance with the requirements of applicable accreditations, regulations, and our customers,
  • Establishing, communicating, and monitoring quality objectives,
  • Continually improving the effectiveness of the Quality Management System, and
  • Delivering defect-free products, on time, every time.

To provide employee leadership in and support for assurance of quality, Arc will:

  1. Establish objectives that contribute to achieving and maintaining excellence in our activities.
  2. Communicate these objectives to assure employee understanding and support.
  3. Use effective performance reporting systems so that we can monitor progress towards meeting our goals and identify and resolve potential problem areas on a timely basis.
  4. Support procedural and regulatory compliance by maintaining accurate, up-to-date, and user-friendly procedures.
  5. Provide the necessary resources and a working environment that is conducive to the attainment of quality.
  6. Develop and maintain effective problem reporting so that employees can report observed quality problems or deficiencies quickly and easily.
  7. Encourage employee involvement in the pursuit of excellence by responding quickly and constructively to good suggestions for improving the quality and efficiency of work.
  8. Encourage full communication about all areas that affect safety and quality.
  9. Provide training and opportunities for employees to participate in the continual improvement process.
  10. Recognize employees’ successes in the pursuit of quality excellence in performance evaluations.

In turn, we expect each employee to be fully committed to the pursuit of Quality Excellence! Each person is held accountable to:

  1. Supply accurate and timely data as required by performance tracking and reporting.
  2. Employ resources in a manner that maximizes their effectiveness in assuring quality.
  3. Maintain a safe and clean work environment.
  4. Adhere to established procedures, perform self-checking, and pay attention to detail in performance of assigned work.
  5. Notify the direct supervisor in a timely manner of any problems that may occur during the performance of duties.
  6. Report all observed quality problems and deficiencies in a timely manner, using established reporting procedures.
  7. Make recommendations to management for improving the quality and efficiency of work.
  8. At all times operate in manner that is consistent with Arc’s Ethics Policy.